Read some of the great feedback we've gotten from our customers. Feel free to submit your own, we'd love to hear from you!
My instrument cluster on my Infinti QX56 was performing intermittently with an inoperative tachometer and various segments of the display flickering or blacking out altogether. I was skeptical of sending out my cluster for fear of not getting a proper repair, or worse, not getting my instrument cluster back at all.
After reviewing cluster repair services online, I found several that were less expensive than Cluster Fix, but appeared less creditable. I felt more comfortable in putting my faith in Cluster Fix when Shannon Johnston, the owner, appears in videos on his WEB site describing his services, how to remove the cluster and the proper shipping methods.
However, I was still concerned with my cluster going astray. Mr. Johnston assured me that they had never had one go missing in transit. To put my mind at ease, I paid USPS an extra $15 to insure the package for the full dealer retail replacement cost. I shipped my instrument cluster to Cluster Fix from Florida on a Monday morning. I received it back the following Monday. I re-installed the cluster. It was like brand new. I highly recommend Cluster Fix.
Deryck - Florida
I just wanted to thank you for the great service and the quick turn around on the temperature control panel on my Highlander. Plugged it in and sure enough it worked like new.
Ben B - Texas
I delivered the sealed package from you, directly to my Mechanic. He is the one who unpacked it and installed it. He just called and raved about the looks (polished lens and needles), the excellent packing and the detailed, blow-by-blow breakdown of findings and repairs on the invoice. He asked me if I minded that he keep your card as he will be sending all future work to you. He is a fabulous mechanic and that is high praise coming from him. I could not be happier!
Scott B Conger
Took a PSOM in for repair and it solved part of the problem. The owner took me through the diagnostic process and I was able to repair the rest myself. Excellent communication and work. Would highly recommend
Mark Simonson - WA
Fantastic customer service and turnaround. Everything was as advertised and now I have a working instrument cluster back in my vehicle! Shannon spoke to me on the phone and responded very promptly to my email queries. Excellent company!
Ross W - Texas
Got the gauge cluster back and installed it in my QX56. Everything works flawlessly, speedometer, tachometer, all of the LEDs. And totally satisfied with the work and will recommend to anyone needing gauge cluster repair.
Greg Ray - Kentucky
These folks are awesome! After months of chasing the problem, they solved it overnight!
Thanks to all and I'll recommend you to anyone and everyone
Pat Lauderdale - Nevada
I would like to thank Cluster Fix. My repaired cluster is doing great. I really like Cluster Fix they made everything so easy and had nothing but great service from them. Thank you Mike
Michael S Goldberg
I recently purchased a 2004 F-150 SC 4x4 with 121k and within a couple of weeks the odometer display stopped working. After doing some research online I came across a detailed youtube video posted by Shannon Johnston the owner of Cluster Fix showing how to remove the instrument cluster. Following the instructions of the video I removed the cluster and shipped it to Cluster Fix. The following week the instrument cluster was delivered very nicely packaged and very clean. The re-installation was easy and all gauges and odometer are working perfect! I dont recall her name but when I made the initial phone call to Cluster Fix the woman I spoke with was very friendly and helpful. Thanks a bunch to the staff at Cluster Fix!
Really appreciate the excellent and fast repair of my Windstar Instrument Cluster. The “How To” video was spot on and your accessibly to ask questions made this task easy.
John - Bristow VA
Great job, took care of all issues, works like new, all bright and smooth needles. No more flickering led's so I'm happy. Even cleaned the glass so no finger prints or dust. Shipping returned fast, what can I say? Work well prepared,executed and shipped. Installed in the car an runs great. Communication by email or phone is always there, By the way to all QX56 people fixing this complex vehicles, be patient, do research and talk to learn others experiences. This car elctrical system is complicated so anything wrong can be caused by other modules in the same bus (can). Will recommend and send others that may get messes up
Rafa - Tampa FL
I had trouble getting my Nissan pickup smogged because the speedometer would work intermittently after sending the cluster to Cluster Fix the speedometer works perfect 👌 now. Great job no hassles I highly recommend Cluster Fix!
Absolutely AWESOME company! Incredible service. Very fast. Very friendly staff. I had some technical questions about my repair and they were all answered and explained very well. Responses were extremely fast. I would recommend this company to ANYONE who needs this service and I would totally use them again. You won't be sorry!
Matthias Winship - WA
Would like to say excellent work. With the how to video I had originally seen on YouTube it was a breeze. The staff at Cluster Fix answered my questions to the tee. Very knowledgeable. I live in Wyoming and trying to find a panel for my H2 was nearly impossible. Their fast and reliable shipping service is a PLUS. The turn around time was again excellent. All the guages and LED's work great. Thank you.
Murray Archer - WY
Amazing! Dealership ruined my day with an estimate of nearly $1,300, but that changed when I found your site and watched the video on how to dismantle the unit and ship it to you. The unit came back packed with amazing care and with only 20 minutes to reinstall, I have heat which was very welcomed on this 28-degree morning. You saved me over $1,000 which my wife is very grateful for as she immediately bought new patio furniture (?).
Will happily recommend your service to anyone and many thanks again for what you do and how well you do it.
Jim Tucker - VA
NetWorks Commercial Real Estate
All 6 of my 2005 Mustang gauges were inoperative; dead needles all over the place. I chose CF because of Shannon's credentials. I thought it prudent to spend more - to have the job done once, and by someone qualified to do it right.
I mailed my cluster in on Monday and, to my pleasant surprise, got it back the following Monday! He repaired and remailed my cluster the day he received it from me. Very impressive! And they're working fine. Thanks a lot!
John Shelton - CA
I can't say enough good things about Cluster Fix! They helped me diagnose the problem with my F250 gauge cluster. Service was extremely fast. I got my gauge cluster back the same week it was sent in. Everyone I dealt with was very friendly and helpful.
When I went to put the cluster back in I caught the shift indicator cable in the dash and it broke it's mounting point, totally my fault. Called them back to see if anything could done to fix it. Sent them couple of pictures in a text, and they said no problem we will send you a replacement part no charge. Installed the gauge cluster back in and the truck runs flawlessly again! This has saved me hundreds of dollars over going to a repair shop or the dealer.Thanks again, to everyone at Cluster Fix.
Scott Holt - WA
Toyota wanted more than $1200 just for the heating control part. Add labor and I was looking at more than $1300. For about $150 and an hour of my time, ClusterFix repaired my heating control unit. Thanks Cluster Fix!
Kevin - Colorado
Thanks for repairing my instrument cluster, the fuel gauge is accurate again, excellent service, fast return shipping, came a day earlier, and the check engine light is off and all monitors went ready,
When I called and explained that the post office had temporarily lost my cluster in the shipping process, they assured me that they would do their best to repair my cluster as quickly as they could. Within days of them finally receiving my cluster it was repaired and back in the mail on it's way to me. They even called to see if I would like change my shipping to a faster option. It's like small town service from an internet company. Unbelievably awesome! Thank you so very much!
Cynnamon Prichard - CO