Shipping / Drop Off Address
Cluster Fix
4345 Twin Lake Ct
West Richland, WA 99353
Business Hours
Monday - Thursday
9:00 AM to 5:00 PM (Pacific)
Friday
9:00 AM to 4:00 PM (Pacific)
Closed Weekends
What is the Cluster Fix ® difference?
About Us
Cluster Fix ® provides high quality speedometer repair, gauge repair, instrument cluster repair and other electronic dash repair services to new and used car dealers, repair shops, state and city fleets and private owners around the world.
In an effort to maintain our high caliber service we do not take the assembly line approach to our repairs, but dedicate the appropriate amount of time into each individual repair and final testing in an effort to give you the highest quality repair for your money. Each repair is unique in itself and some units require more attention to detail, extensive troubleshooting time and longer bench test run times in order to ensure your unit is fully repaired to our satisfaction and working properly before it is shipped back to you.
To get started, select the "Search Repairs / Order Form" tab above and enter in your year, make and model to see what we offer for your vehicle. If you find the service that you are needing, add it to your cart and fill out the requested information. Once the order is submitted please print a copy off to include in the box with your shipment. if you are unable to print off a copy of your order please leave a note in the box with your name, address, phone number and order number.
If your vehicle is not listed in the drop down menu, contact us to with your vehicle information and problems that you are experiencing to see if there is a service or bench test we can offer you. We do not service any cable driven speedometer style clusters.
Average turn-around time on repairs varies depending on work load but is currently averaging 3 - 4 business days from the time that we receive your unit at our facility so please plan accordingly.
For re-sale customers: Wholesale rates will be applied after repair has been processed and if you are pre-paying, you will be reimbursed the difference once your repair is invoiced. Contact us for wholesale pricing if it is needed prior to doing repairs.
Average shipping time across the United States is 2-3 days when using Priority mail and only 1 day for Northwest customers when using FedEx Ground or 2-5 days the further you get from the west coast. Express shipping service is 1-2 days.
Notice to International customers: International customers will be liable for any incoming / outgoing tariff fees. Since you are sending your unit in for repair and return there should be no fees, but placing a high value on your package (generally over $250 USD) you may attract fees. When filling out your Customs form, please select sender pays all fees and list the item as a repair and return.
Cluster Fix ® is owned and operated by Shannon Johnston, an Advanced Master ASE Certified automobile technician with over 30 years of experience in the field of automotive repair. In addition to professional training, Shannon has diagnosed and repaired thousands of electrical system problems in all manner of vehicles. This knowledge and experience goes into the repair services we provide to give you the best possible, high caliber repair service for your money.
Shannon Johnston
Owner