After driving without the back-lighting on my Chrysler 300 instrument cluster for a few years I was lucky enough to stumble upon Clusterfix.net. After a bit of email correspondence with Shannon and figuring out how to take the cluster itself out, I sent my cluster off to be fixed. I’ll admit it was a bit nerve wrecking to send my cluster out of state and through the mail, but now I can honestly say I’m glad I did. Shannon performed a bench test for an inoperative EL lighting and found that a foil ribbon had been damaged from previous disassembly. At this point he contacted me by phone to give me a status update and kept doing so as he went forward with the repairs. The back-lighting on my cluster is back and working great and I am very thankful for the outstanding customer service I received.
Jacquelyn - Arizona