I recently purchased a 2004 F-150 SC 4x4 with 121k and within a couple of weeks the odometer display stopped working. After doing some research online I came across a detailed youtube video posted by Shannon Johnston the owner of Cluster Fix showing how to remove the instrument cluster. Following the instructions of the video I removed the cluster and shipped it to Cluster Fix. The following week the instrument cluster was delivered very nicely packaged and very clean. The re-installation was easy and all gauges and odometer are working perfect! I dont recall her name but when I made the initial phone call to Cluster Fix the woman I spoke with was very friendly and helpful. Thanks a bunch to the staff at Cluster Fix!